Bryn Gloch terms and conditions

Welcome to Bryn Gloch!

We're delighted you've chosen to stay with us. Set in the beautiful surroundings of Eryri, Bryn Gloch is a family-friendly holiday park where guests can relax, explore and enjoy quality time together.

To help everyone have a safe, peaceful and enjoyable stay, we've put together some straightforward Terms and Conditions.

Please take a few moments to read them before booking. By making a booking, you agree to these Terms and Conditions and our park rules.

These terms apply to our touring and camping pitches, shepherd huts, holiday pods, static caravan holiday accommodation and Ty Bryn Gloch holiday house. Some additional rules apply to specific accommodation types.

1. Making a Booking

All bookings are subject to availability and confirmation by Bryn Gloch.
The person making the booking must be 18 years of age or over and is responsible for everyone included in their booking.
A maximum of 6 people per touring or camping pitch is permitted.
Only one sleeping unit is permitted per touring or camping pitch.
Holiday accommodation must not exceed its advertised maximum occupancy.
Please provide accurate details of your party, including adults, children, dogs, vehicles and any additional equipment.
Touring and camping guests must provide accurate details of their unit, including its dimensions and any awnings.
All guests must be included in the booking.
Please check your booking confirmation carefully and contact us promptly if anything is incorrect.
We welcome requests for specific pitches, but cannot guarantee a particular location unless expressly confirmed.
Bookings cannot be passed to another person without our agreement.
We may decline bookings where we have a reasonable and lawful reason to do so.
Minimum stay requirements may apply, particularly during weekends, bank holidays and peak season.

2. Deposits & Payments

A £50 booking deposit is required for touring, camping and shepherd hut bookings, unless a different amount is confirmed when booking.
A £100 booking deposit is required for deluxe pods, static caravans and Ty Bryn Gloch, unless a different amount is confirmed when booking.
A refundable £100 cleaning deposit is required for deluxe pods, static caravans and Ty Bryn Gloch, this forms part of the total booking price, and will be return within 14 days of your departure, following a satisfactory inspection of the accommodation.
The deposit forms part of the total booking price and is normally non-refundable if you cancel, subject to our cancellation policy and statutory rights.
For touring, camping and shepherd huts, the outstanding balance is due 28 days before arrival.
For deluxe pods, static caravans and Ty Bryn Gloch, the outstanding balance is due 56 days before arrival.
Where a booking is made within the relevant balance payment period, full payment is required when booking.
If a balance remains unpaid after its due date, we will make reasonable attempts to contact you before cancelling the booking.
Our cancellation policy will apply to bookings cancelled because of non-payment.
Any additional charges for dogs, vehicles, optional extras or other services will be made clear before booking.
All prices and relevant payment details will be confirmed in your booking confirmation.

3. Cancellations & Refunds

We understand that plans can sometimes change. If you need to cancel your holiday, please contact us as soon as possible.

Cancellations must be confirmed in writing by email.
The cancellation date will be the date we receive your written request.
The refund available depends on your accommodation type and the amount of notice given before arrival.
Our cancellation charges are intended to reflect reasonable costs and losses arising from a cancelled booking.
The following cancellation policies apply unless alternative terms were expressly agreed when booking.

3.1 Touring, Camping & Shepherd Huts

29 days or more before arrival

You will receive a refund of all payments made, less the £50 non-refundable deposit and £20 administration fee.
If you have already paid your balance, the applicable deductions will be made from the amount paid.

15–28 days before arrival

You will receive a refund of 25% of the total booking price.
The remaining 75% will be retained as the cancellation charge.
The deposit is included in this calculation and will not be deducted again.

0–14 days before arrival

No refund will be provided.

3.2 Deluxe Pods, Static Caravans & Ty Bryn Gloch

56 days or more before arrival

You will receive a refund of all payments made, less the £100 booking deposit and £20 administration fee.
If you have paid your balance early, the applicable deductions will be made from the amount paid.

43–55 days before arrival

You will receive a refund of 25% of the total booking price.
The remaining 75% will be retained as the cancellation charge.
The deposit is included within this calculation and will not be deducted again.

42 days or less before arrival

No refund will be provided.

3.3 Important Cancellation Information

Our cancellation charges are intended to reflect the reasonable losses arising from cancelled bookings.
We will not retain more than the reasonable losses we are legally entitled to recover.
Approved refunds will normally be returned to the original payment method within 14 days of being agreed.
No-shows and early departures will be treated as cancellations without sufficient notice, subject to your statutory rights.
We strongly recommend suitable travel insurance to cover illness, emergencies, travel disruption and other unexpected circumstances.

4. Booking Amendments & Date Transfers

We appreciate that holiday plans sometimes need to change, and we'll do our best to help wherever possible.

All Accommodation Types

One date transfer is permitted per booking, subject to availability and approval by Bryn Gloch.
The new dates must fall within the same calendar year and operating season as the original booking.
Transfers into the following calendar year are not permitted.

Conditions for all transfers

Touring, Camping and Shepherd Hut transfer requests must be made 14 days before your original arrival date.
Deluxe Pod, Static Caravan and Ty Bryn Gloch transfer requests must be made 28 days before your original arrival date.
Only one transfer is permitted per booking.
Transfers are subject to availability, minimum stay requirements and any applicable accommodation restrictions.
If your new dates cost more, you will need to pay the difference.
If your new dates cost less, the difference will not be refunded.
Any administration fee will be explained before you agree to the amendment.
If you subsequently cancel a transferred booking, our cancellation policy will be applied fairly, taking account of the original booking, and agreed amendment.
If suitable alternative dates are unavailable, you may cancel under the relevant cancellation policy.

5. Arrivals, Departures & Park Access

Touring and camping

Touring and camping check-in is from 1:00pm – 8:00pm
If you expect to arrive outside these times, please contact reception in advance so we can discuss arrangements.
Pitches must be vacated by 11:00am on departure day.
Please check in with reception.
If reception is closed when you arrive, please follow the contactless check-in arrangements provided.

Shepherd huts, pods and static caravans

Check-in is from 4:00pm – 8:00pm
If you expect to arrive outside these times, please contact reception in advance so we can discuss arrangements.
Check-out is by 10:00am.
Please check in with reception.
If reception is closed when you arrive, please follow the contactless check-in arrangements provided.

Ty Bryn Gloch holiday house

Check-in is from 4:00pm to 8:00pm.
Check-out is by 10:00am.
Ty Bryn Gloch is located at the entrance to the park, so you do not need to enter through the main campsite barrier.
The property has a key safe at the front door. Access details will be provided in your Welcome Letter which will be sent by email 3 days prior to your arrival.

General arrival information

Please let us know in advance if you expect to arrive later than planned.
Reception and shop opening times may vary throughout the season.
Where contactless check-in is available, please follow the instructions provided.
The park operates a vehicle barrier system, and guests must follow the access arrangements communicated by reception.
Please respect any vehicle access restrictions, particularly during quiet hours.

6. Pitching & Camping Equipment

Please pitch only in the location allocated to you by reception.
All tents, caravans, motorhomes, awnings and additional structures must remain within your allocated pitch.
Pitches must be set up as directed by our team to maintain appropriate fire safety distances, access routes and privacy.
Please do not move onto another pitch without permission.
Only one sleeping unit is permitted per pitch.
On grass pitches, breathable groundsheets must be used to help protect the grass.
Gazebos and additional structures must be included in your booking where required and must fit within the allocated space.
Please keep access routes, neighbouring pitches and fire safety areas clear.
Guests are responsible for ensuring their camping equipment is safe, suitable and securely erected.
Please take additional precautions during windy or adverse weather conditions.

7. Electricity, Water & Waste

Electric hook-ups must only be used with suitable and properly maintained equipment.
Guests must not overload the electrical supply.
Electrical faults must be reported to reception promptly.
Charging electric vehicles from ordinary pitch hook-ups or accommodation sockets is not permitted.
Please use approved EV charging facilities, there are 2 EV charging points located in the main car park
Water should be used responsibly.
Wastewater and chemical toilet waste must only be emptied at designated disposal points.
Rubbish and recycling must be placed in the appropriate bins.
Guests are responsible for leaving their pitch or accommodation free from rubbish when departing.

8. Fires, Firepits & Barbecues

We know that cooking outdoors and enjoying an evening around a fire can be a lovely part of camping. To keep everyone safe and protect our surroundings:

Barbecues are permitted provided they are raised off the ground using a suitable stand.
Raised firepits are also permitted, and firepits are available to hire from reception.
Open fires and fires directly on the ground are not permitted.
Firepits and barbecues must not damage or scorch the grass.
Keep all fires and barbecues a safe distance from tents, caravans, awnings, trees, vehicles and other flammable materials.
Never leave a firepit or barbecue unattended.
All fires must be fully extinguished before going to bed or leaving the area.
Hot embers and barbecue waste must be allowed to cool completely before being placed in designated BBQ disposal bins.
Firepit hire and firewood purchases are available from reception between 9:30am and 5:00pm.
Firepit rentals are not available after reception closes.
Please familiarise yourself with the location of the fire extinguishers around the campsite.
Never use barbecues or fuel-burning cooking equipment inside tents, awnings or other enclosed spaces due to the risks of fire and carbon monoxide poisoning.
We may temporarily restrict fires and barbecues during periods of increased fire risk or other safety concerns.

9. Noise & Quiet Hours

Bryn Gloch is a peaceful family park, and we ask everyone to be considerate of fellow guests.

Our quiet hours are 10:00pm to 7:00am.
Please keep noise at a reasonable level throughout your stay.
Music must be switched off by 10:00pm.
During quiet hours, televisions, conversations and other noise must be kept to a minimum.
Please be mindful when returning to your accommodation or pitch during the evening.
Loud music, shouting and disruptive behaviour are not permitted.
Serious or repeated disturbances may result in further action, including being asked to leave where reasonable and justified.

10. Group Bookings

We welcome families and friends travelling together, however please consider the below terms, and ensure you contact the park directly to confirm Bryn Gloch is the right site for your group and to make relevant arrangements:

A maximum of 6 people per pitch is permitted.
If you are travelling as a group requiring more than one pitch, please contact reception on 01286650216 before making your booking.
Group bookings must be approved by the campsite in advance.
Separate bookings made by people travelling together must be declared and may be treated as one group booking, please ensure the site is aware of the booking details to ensure pitches are as close as possible together.
We may ask the lead guests to confirm that everyone in their party has read and accepted our campsite rules.
Groups must respect our quiet hours and the peaceful nature of the campsite.
Large or unsuitable group bookings may be declined where we have a reasonable and lawful reason.
Undeclared or unauthorised group arrangements may result in bookings being reviewed and, where necessary and lawful, admission being refused.
Guests must not make separate bookings to avoid our group booking requirements.

11. Children & Family Safety

We love welcoming families to Bryn Gloch and want our younger visitors to enjoy their time here safely.

Children are very welcome at Bryn Gloch.
Parents and guardians are responsible for supervising children throughout their stay.
Children should be appropriately supervised in play areas, communal facilities, near roads and around natural hazards.
Please ensure children do not climb trees, damage plants or disturb wildlife.
Children must respect other guests and the park's quiet hours.
Ball games and active play should take place in appropriate areas away from pitches and accommodation.
Children must not be left unattended where their safety could be at risk.

12. Dogs & Pets

Dogs must be included in your booking.
Dogs must be kept under control and on a lead where required by the park.
Please clean up after your dog immediately and use the designated waste bins.
Dogs must not be left unattended if they may become distressed or disturb others.
Persistent barking or behaviour that affects other guests must be addressed promptly.
Pets are only permitted in accommodation specifically designated as pet-friendly, except where legal requirements relating to assistance dogs apply.
Owners are responsible for damage caused by their pets.
We may require an animal posing a genuine safety risk or causing a serious disturbance to be removed from the park.

13. Day Visitors

Day visitors are welcome, subject to park arrangements and availability.
All day visitors must register with reception on arrival.
A £5 per vehicle, per day parking charge applies to day visitors using the main car park.
Parking charges must be paid to reception and are subject to space being available.
All visitors must follow the same park rules as overnight guests.
Guests are responsible for ensuring their visitors behave respectfully.
Day visitors must not stay overnight unless this has been agreed by the park and the booking amended accordingly.
We may restrict visitor numbers where necessary for safety, security or park capacity.

14. Vehicles, Parking & Speed Limits

A strict 5mph speed limit applies throughout Bryn Gloch.
Please drive carefully and watch for children, pedestrians and cyclists.
All drivers must hold a valid driving licence and appropriate vehicle insurance.
Vehicles must be parked only in designated areas or alongside your allocated pitch where permitted.
Please keep roads, entrances and emergency access routes clear.
Additional vehicles must be declared to reception and may be subject to applicable parking charges.
Guests must follow all reasonable vehicle access and parking instructions.
Vehicle charging is only permitted at approved facilities or with express authorisation.

Main Car Park – Parking Charges

Our main car park is available for day visitors and additional guest vehicles, subject to availability.

Day Visitors

Day visitors wishing to park in the main car park must pay £5 per vehicle, per day.
All day visitor vehicles must be registered with reception on arrival.
Parking charges must be paid before using the car park.
The charge applies to each vehicle separately.

Additional Guest Vehicles

Guests bringing an additional vehicle may choose to park it in the main car park rather than alongside their allocated pitch, where pitch-side parking is permitted.
A charge of £5 per additional vehicle, per day applies when using the main car park.
Additional vehicles must be declared to reception.
The £5 parking charge applies for each day the additional vehicle uses the main car park.
Parking is subject to availability and does not guarantee a reserved parking space.
Please contact the office to make these arrangements.

General Car Park Conditions

All vehicles must be parked responsibly within designated spaces.
Parking fees are separate from any pitch, accommodation or visitor charges.
The main car park must not be used for overnight camping or sleeping in vehicles.
Vehicles must not obstruct access roads, entrances or emergency routes.
Guests and visitors are responsible for securing their vehicles and belongings.
We are not responsible for loss or damage arising without fault on our part. This does not affect our legal responsibilities where loss or damage results from our negligence.

15. Park Facilities

Bryn Gloch provides a range of facilities for guests, which include shower and toilet blocks, laundry facilities, a shop, games room and television room.

Please treat all facilities with care and consideration.
Children should be appropriately supervised.
Facilities must be left clean and tidy after use.
Dishwashing should only take place in designated washing-up areas.
Laundry facilities must be used in accordance with displayed instructions.
Opening times and availability may vary throughout the season.
Some facilities may be temporarily unavailable due to cleaning, maintenance, repairs or safety requirements.
Where an important, advertised facility is unavailable and materially affects your stay, we will consider appropriate remedies.

16. Holiday Accommodation Information

These additional points apply to shepherd huts, pods, static caravans and Ty Bryn Gloch.

The accommodation must only be occupied by the guests included in your booking.
Maximum occupancy must not be exceeded.
All accommodation is strictly non-smoking, including vaping indoors.
Please treat furniture, fixtures, fittings and equipment with care.
Do not move furniture or equipment in a way that could cause damage or create a safety risk.
Please report damage, breakages or maintenance concerns promptly.
Pets are only permitted where the accommodation is designated pet-friendly, except where legal requirements apply.
Accommodation must be left in a reasonably clean and tidy condition at departure.
Guests may be charged for damage beyond fair wear and tear or exceptional cleaning required because of misuse.
Any charges will be reasonable and supported by evidence where appropriate.
All keys and access devices must be returned as instructed.
Lost keys or damage to locks may result in a reasonable replacement charge.
A £100 refundable cleaning deposit is taken as part of these bookings and will only be refunded following a satisfactory inspection of the accommodation following your departure. (Excludes Shepherd Huts)

17. Ty Bryn Gloch – Additional Accommodation Information

Ty Bryn Gloch is our self-catering holiday house at the entrance to Bryn Gloch Caravan & Camping Park.

The property sleeps a maximum of 6 guests and includes a private garden and outdoor hot tub.

The following additional conditions apply:

A maximum of 6 overnight guests is permitted.
Check-in is between 4:00pm and 8:00pm, and check-out is by 10:00am.
Guests should use the property entrance and parking arrangements rather than travelling through the main campsite barrier.
The key safe is located at the front door. Your access code will be provided before arrival.
The property and its contents must be treated with care.
Smoking and vaping are not permitted inside the house.
Please use the kitchen, heating, log burner, barbecue and other facilities safely and in accordance with any instructions provided.
Fires and barbecues must not be left unattended.
Outdoor noise must be kept to a minimum during the park's quiet hours of 10:00pm–7:00am.
The hot tub must be used in accordance with the additional rules below.
Please leave the property clean and tidy and report any damage before departure.
A £100 refundable cleaning deposit is taken as part of these bookings and will only be refunded following a satisfactory inspection of the accommodation following your departure.

18. Ty Bryn Gloch – Hot Tub Terms & Conditions

We want all guests to enjoy the hot tub safely, comfortably and hygienically.

To maintain high standards of cleanliness and water safety, the following rules must be followed.

18.1 Hot Tub Preparation & Maintenance

The hot tub will be cleaned and prepared before your arrival.
We aim to have the water at the correct operating temperature ready for your stay, however depending on your arrival time the hot tub may still be warming to temperature, please wait until the hot tub is to the correct temperature before using.
Hot tub chemical levels are checked daily by an authorised member of staff.
These checks are recorded, and any necessary adjustments are made promptly.
Staff may need access to the hot tub during your stay for routine water testing, treatment, cleaning or maintenance.
Please do not interfere with the hot tub's chemical treatment, filtration system or equipment.
The hot tub may need to be temporarily closed if the water is not safe for use.
Guests must not enter the hot tub when staff have advised that it is closed or undergoing treatment.

18.2 Hot Tub Hygiene

To keep the water clean and safe for everyone:

All guests must shower before entering the hot tub.
Please remove makeup, moisturisers, body lotions, oils and creams before use.
Fake tan must not be worn in the hot tub, as it can contaminate the water and affect the filtration system.
Do not add bubble bath, soaps, oils, bath products or any other substances to the water.
Please wear suitable, clean swimwear.
Do not take food or drinks into the hot tub.
Glass bottles and glasses must not be used in or around the hot tub.
Guests must follow the hot tub safety notice displayed at the property.

18.3 Safe Use

Guests must follow all safety instructions when using the hot tub.
Children must be supervised by a responsible adult at all times. Children who are too young to use the hot tub safely must not enter.
Never use the hot tub while under the influence of alcohol or drugs.
Do not dive, jump or engage in rough play.
Please take care when entering and leaving the hot tub, as surrounding surfaces may be wet and slippery.
Follow the displayed guidance on water temperature, safe use and recommended bathing times.
Do not use the hot tub if you are unwell with diarrhoea, vomiting or another potentially infectious illness.
Guests who are pregnant or have a medical condition that may be affected by hot tub use should seek appropriate medical advice before using it.
Do not sit, stand or climb on the hot tub cover.
Please replace the cover securely after use.
Do not use the hot tub if the water appears dirty, has an unusual smell or if you notice a fault. Contact the park team immediately.

18.4 Hot Tub Misuse & Additional Cleaning Charges

The hot tub is prepared for your arrival and maintained throughout your stay. However, incorrect use can contaminate the water and require additional cleaning.

Where misuse causes contamination, including from fake tan, creams, oils, makeup or other prohibited products, the hot tub may need to be emptied, cleaned, refilled and chemically treated.
Where this additional work is necessary because of guest misuse, a £50 hot tub cleaning charge may apply.
This charge reflects the additional cleaning work and associated costs and will only be applied where justified.
If additional cleaning is required, guests may be offered the option of paying the £50 charge so that the hot tub can be cleaned and returned to service when safe.
If guests decline the additional cleaning arrangement, the hot tub will remain closed for the remainder of their stay where continued use would be unsafe.
The hot tub must not be used while contaminated or awaiting cleaning, regardless of whether guests accept the charge.
Deliberate damage to the hot tub or its equipment may result in reasonable repair or replacement charges.
Any charges will be explained and supported by evidence where appropriate.

18.5 Hot Tub Availability

The hot tub may occasionally need to be closed temporarily for cleaning, maintenance, water treatment or safety reasons.
We will aim to restore use as soon as it is safe and practical.
Where the hot tub is unavailable because of circumstances outside our reasonable control, we will explain the situation and consider any remedy required by law.
Where closure is necessary because of guest misuse, no refund will normally be available for the resulting loss of use, subject to statutory rights.
Nothing in these terms removes our legal responsibilities for safe maintenance or the provision of the accommodation and facilities agreed.

19. Smoking & Vaping

Smoking and vaping are strictly prohibited inside all holiday accommodation and enclosed communal buildings.
Please dispose of cigarette ends responsibly.
Guests must not smoke near entrances, windows or other areas where restrictions are displayed.
Smoking outdoors must not create a fire risk or unreasonable disturbance to others.
Additional cleaning costs may apply where smoking takes place inside accommodation.

20. Prohibited Activities & Equipment

For everyone's safety and comfort:

Illegal or antisocial activities are not permitted.
Open fires directly on the ground are prohibited.
Fireworks and drones must not be used without express permission from park management.
Electric scooters, hoverboards and similar devices must not be used in a way that presents a risk to others.
Unauthorised vehicle charging is prohibited.
Guests must not damage trees, wildlife, plants, facilities or park property.
Any activity posing a significant safety risk may be stopped by park staff.

21. Guest Behaviour & Respect for Others

Please treat our staff and other guests with courtesy and respect.
Aggressive, abusive, threatening or antisocial behaviour will not be tolerated.
Respect the privacy and belongings of other holidaymakers.
Follow reasonable instructions from park staff, particularly those relating to safety and noise.
Where behaviour creates a serious disturbance or safety risk, we may ask those responsible to leave.
Where appropriate, guests will be given an opportunity to resolve less serious problems first.
Any decision to end a stay early, and any refund due, will be assessed fairly in accordance with the circumstances and applicable law.

22. Damage, Loss & Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings, vehicles and equipment.
We recommend appropriate holiday and personal property insurance.
Please report accidents, damage or safety concerns promptly.
Guests may be responsible for reasonable costs arising from damage caused deliberately or through negligence by themselves, their party or their pets.
Normal wear and tear will not be charged for.
We are not responsible for losses arising without fault or breach of duty on our part.
Nothing in these terms excludes our legal responsibility for death or personal injury caused by negligence, fraud or other liabilities that cannot legally be excluded.
Lost property may be returned where possible, subject to reasonable postage costs.

23. Force Majeure – Events Beyond Our Control

Occasionally, unexpected circumstances beyond our reasonable control may affect your holiday. These are known as Force Majeure events.

Examples may include:

Severe storms, flooding, snowfall or extreme weather.
Natural disasters, fires or environmental emergencies.
Government restrictions or mandatory closure orders.
Public health emergencies, epidemics or pandemics.
Industrial action or significant disruption to essential services.
Major power failures or water supply interruptions.
Serious transport disruption or road closures affecting safe access.
Other exceptional events outside our reasonable control that could not reasonably have been prevented or overcome.

If you are unable to travel or choose not to stay

Where Bryn Gloch remains open, accessible and able to provide your booked accommodation or pitch, our standard cancellation policy will apply.
Adverse weather, personal travel difficulties or changes to your plans do not entitle you to a refund.
We encourage guests to consider transferring their booking to alternative available dates rather than cancelling.
All transfers remain subject to availability and our booking amendment policy. (See Clause 4)
We recommend comprehensive travel insurance to cover unexpected events.

If Bryn Gloch is affected by a Force Majeure event

Guest and staff safety will remain our priority.
We will make reasonable efforts to continue operating and minimise disruption.
Where a stay cannot go ahead, we will aim to offer suitable alternative dates or a booking credit wherever possible.
We encourage guests to consider these alternatives to preserve their holiday plans.
If no suitable alternative can be agreed, any refund or other remedy will be determined in accordance with applicable consumer law.
We will not be responsible for additional losses arising solely from events genuinely beyond our reasonable control.

24. Changes or Cancellations by Bryn Gloch

Occasionally, operational, maintenance or safety reasons may require changes to a booking.
If a significant change is necessary, we will contact affected guests as soon as reasonably possible.
Where appropriate, we may offer alternative accommodation or dates.
If we are unable to provide the booked holiday and no acceptable alternative is available, we will provide any refund required by law.
Our standard customer cancellation charges will not apply where we cancel because we cannot provide the booked stay.

25. Gift Vouchers

Bryn Gloch gift vouchers may be purchased and used towards eligible holidays, subject to the following conditions:

Gift vouchers may be used towards touring and camping bookings and eligible holiday accommodation.
Vouchers are valid for 12 months from the date of issue.
Vouchers must be redeemed for stays during the park's operating season.
Gift vouchers are valid towards one booking and cannot be split across multiple bookings.
Vouchers cannot be exchanged for cash or used to purchase other gift vouchers.
Any unused balance following redemption of a voucher against a lower-value booking will not normally be refunded, subject to statutory rights.
Extensions are not guaranteed but may be considered in exceptional circumstances if requested before the expiry date.
Vouchers can be collected from reception or posted for an additional £2.50.
To redeem a voucher, please contact reception and provide the voucher number and relevant purchaser or recipient details.
Lost vouchers may still be redeemed if we can verify their details.
Vouchers are normally non-refundable, subject to applicable consumer law.
Once a holiday has been booked using a voucher, the relevant booking and cancellation terms will apply

26. Offers & Promotions

All offers are subject to availability and the conditions advertised.
Offers may apply only to selected dates, accommodation types or minimum stay periods.
Unless otherwise stated, offers cannot be combined with other discounts.
Discounts cannot normally be applied retrospectively to existing bookings.
Promotional discounts apply only to the qualifying booking and season.
Offers cannot be carried into another season unless expressly agreed.
Confirmed bookings will retain any promotional terms agreed when the booking was accepted.

27. Photography, CCTV & Privacy

CCTV operates in designated areas of the park for safety, security and the prevention or investigation of incidents.
CCTV information is handled in accordance with applicable data protection legislation.
We may occasionally take photographs or videos of the park for promotional purposes.
We will seek appropriate permission where required before using identifiable images of guests for marketing.
If you have any concerns about photography taking place during your stay, please speak to reception.
We collect personal information to manage bookings, payments, customer enquiries and park services.
We may use trusted booking platforms, including GemaPark and relevant third-party providers, to administer reservations.
Information will only be shared where there is a legitimate business purpose or legal requirement.
Further details about how personal information is collected, used and protected are available in our Privacy Policy.
Marketing communications will only be sent where permitted by law.

28. Complaints & Feedback

We want every guest to have a wonderful experience at Bryn Gloch.

If something isn't right during your stay, please let reception know as soon as possible.
Our team will do their best to investigate and resolve the problem promptly.
If your concern cannot be resolved during your stay, please contact us in writing with your booking details.
We will investigate complaints fairly and respond within a reasonable timeframe.
Your statutory consumer rights are not affected.

29. Privacy & Personal Information

We collect personal information to manage bookings, payments, enquiries and customer services.
We handle personal information in accordance with applicable UK data protection legislation.
We may use trusted booking platforms, payment providers and other service providers to deliver our services.
Your information will only be shared where there is a legitimate reason or legal requirement.
Further details about how information is collected, used and protected are available in our Privacy Policy.
We may contact you with important information about your booking.
Marketing communications will only be sent where permitted by law.

30. General Terms & Consumer Rights

These Terms and Conditions apply to bookings at Bryn Gloch Caravan & Camping Park, including Ty Bryn Gloch.
By making a booking, you agree to follow these terms and the reasonable rules applicable to your accommodation.
The terms accepted when your booking is confirmed will normally apply throughout your stay.
We may update our Terms and Conditions for future bookings.
Any changes affecting an existing confirmed booking will only apply where lawfully permitted or agreed.
Nothing in these terms removes or reduces your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
If any individual term is found to be unlawful or unenforceable, the remaining terms will continue to apply where legally possible.
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

We're delighted you've chosen to stay with us and hope you enjoy every moment of your holiday in the beautiful surroundings of Eryri.

Whether you're camping beneath the stars, enjoying a cosy shepherd hut, relaxing in one of our holiday homes or unwinding in the hot tub at Ty Bryn Gloch, we want your stay to be memorable for all the right reasons.

These guidelines help us keep Bryn Gloch safe, welcoming and enjoyable for everyone.

If you have any questions, please contact our friendly reception team.

Bryn Gloch Caravan & Camping Park

We look forward to welcoming you

Company Registration Number: 08425875