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Bryn Gloch terms and conditions

These terms and conditions are to ensure that everyone's stay is as enjoyable as possible. When placing a booking you are deemed to have accepted these terms and conditions.

Bryn Gloch is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you contact your holiday insurance company in respect of any refund.

Ball Games - In the interests of safety, we ask that all ball games, Frisbees etc are not to be played near the units and reception areas, but in the designated area in Field 3 as shown on the map given to you on check in.

Bins/Recycling - Here at Bryn Gloch we try very hard to maintain high standards. By keeping your pitch tidy and using the facilities provided for disposal of general rubbish and recycling, the park and the environment will benefit. Bins are located around the site for this purpose. Please ensure that all general rubbish and recyclable materials are placed in the correct containers.

Bookings - Payment in full is required when booking online. For telephone bookings a £50 deposit is required per week and the balance is due 14 days before arrival. If the balance is not paid 14 days before arrival we reserve the right to release the pitch without refund.

Pitches are allocated prior to your arrival. If you have a particular pitch you would like, please let us know at the time of booking and, if possible, we will allocate this to you. Acceptance of any booking is not conditional on the allocation of a particular pitch.

If you have any special needs or requirements please be sure to inform us of them when you book.

The person making the booking must be over 18 years old and will be responsible for all members of the party.

All monies paid are not transferable or refundable.

The size of your unit must be stipulated at the time of booking to ensure your allocated pitch is of a suitable size, if this is not done or the size of your unit alters, we cannot accept responsibility if your pitch size is incorrect.

The number of units, people, dogs, awnings, etc. must not exceed that stated on your booking confirmation. The number of people must not exceed the manufactured number of berths of each unit. i.e. 4 berth caravan no more than 4 people on a pitch. The maximum number of people per pitch is 6, more than 6 people will require additional pitch(es) to be booked.


We reserve the right to decline any booking without explanation.

All facilities and services are subject to availability. We do occasionally have to undertake routine maintenance – we will do our utmost to keep disruption to a minimum.

Bryn Gloch reserves the right to refuse admission.

Cancellation To Your Booking

Deposits and payments are not refundable.

If you wish to cancel your booking please telephone us immediately and then confirm it in writing.

No refunds will be given if you decide to cut your holiday short due to poor weather conditions etc.

We strongly recommend that you take out an appropriate holiday insurance policy.

Bryn Gloch is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

Changes to your Booking - You can make changes to your booking/holiday dates providing we have availability on the revised dates. If we do not have availability and you then wish to cancel, any monies paid will not be refunded. There is a £10 administration fee each time you amend your booking.

Check-In - Guests must report "On Arrival" to reception, to book in and for security reasons. Camping and Touring check in is from 1pm and pitches must be vacated by 11 a.m. or re booked (subject to availability). Please produce your receipt given to you on arrival if you wish to re book.

Children - Children remain your responsibility at all times. Adults should accompany young children when using the toilet blocks, play park and stream. Children are strictly forbidden from climbing trees. Please try to respect the park's plant and animal life and avoid causing any undue damage to them.

Complaints - Whilst we hope you will never have reason to complain, we take complaints very seriously. If you are unhappy with any aspect of your stay, we ask you speak to a senior member of staff at the time so we can do our up most to help and ensure your stay is an enjoyable one. We cannot help if we are not aware there is a problem.

Conduct/Behaviour - We ask that you respect the peaceful nature of the park. Anyone found to be behaving in a manner that is unacceptable to other guests, using loud, foul or intimidating language or inappropriate behaviour will be asked to leave the park without refund.

Day Visitors - Day visitors are welcome on site but must report to reception on arrival, they may then proceed on foot to the park. Parking for day visitors is available in the designated parking area. Parking spaces are limited.

Deposit - To book a pitch we require a £50 non-refundable deposit and the balance is payable 14 days before your arrival. Full payment will be required for a 1 or 2 night stay which is non-refundable in the event of cancellation by you.

Dogs - Well behaved dogs are always welcome and we do provide a dog walking area. Dogs must be kept on a lead and under an adult's control at all times and any fouling must be cleared up immediately. Dogs must not be left unattended and any barking must not cause a disturbance to others.

Fires/BBQ's - We do allow fires in firepits raised off the ground so as not to scorch the grass. Fire pits can be hired from the shop. BBQs are permitted where they are on a stand and leave no scorch marks on the grass, if using disposable BBQs please raise them up off the ground. The turf or ground must not be dug or interfered with in any way. Only place BBQ's that are completely extinguished and cold to the touch in the rubbish bins. Fire extinguishers are provided on the park in areas shown on the map (issued on your arrival). You should ensure your BBQ is kept at a safe distance from your unit and you should be familiar with the current fire safety advice.

Flags/Drones - Bryn Gloch does not allow the flying of flags, drones, banners or any other material.

Group Bookings - Group bookings of up to three parties are available at the discretion of the Park. Each group booking is looked at individually. Should you wish to make a group booking please call us on 01286 650216. A Group booking is defined as a booking, or separate bookings, resulting in a party of 6 or more people who will/will not be arriving together but intend to use Bryn Gloch and its facilities as a combined group. Group bookings must be agreed in advance and Bryn Gloch reserves the right to refuse admission to anyone not contacting us in the first instance.

Injury/Loss/Theft - Bryn Gloch and their employees shall not be held responsible for any accident, loss, damage or theft to persons, vehicles, caravans, motor homes, trailer tents or tents, contents or accessories, however caused. Bryn Gloch does not accept responsibility for any personal items/property left on site. However, if found we will forward items on to you if the relevant postage is paid.

Late Arrivals - We ask that you arrive by 9 p.m. at the latest. If you think you may be late arriving please let us know by calling 07946 452810

Noise - Please try to avoid disturbing other people. The volume level of radios, televisions and voices must be kept down at all times so that no annoyance is caused to other guests. Bryn Gloch does not allow drones to be flown anywhere on the park. The Park owners will ask anyone behaving unacceptably to leave the park and this may be without refund. After 10 p.m. music, joviality, radios and televisions etc must be kept to a minimum.

Pitching - Please pitch as instructed by reception on your arrival. Anyone found to be pitched incorrectly or using an electric hook up that has not been paid for will be required to pay the appropriate upgrade fee or may be asked to move pitch.

Please respect your neighbours' peace and privacy and ensure that they are not inconvenienced by your children, pets, noise or by taking "short cuts" across their pitch.

Hook Up's - Bryn Gloch cannot accept responsibility for any accident or damage arising from use of faulty or inappropriate electrical equipment.

Extra Vehicles - If bringing more than 1 vehicle it must be parked on your pitch.

Awnings/Gazebo's - We ask that any gazebos/awnings etc are pitched as part of the unit's pitch area. Do not take up another unit's space otherwise you will be charged for the pitch, or asked to remove the gazebo/awning etc. Breathable groundsheet/mat must be used in your awning if you are occupying a grass pitch.

The electricity at Bryn Gloch is 10amps, enough for around 2kw at any one time and must not be used to charge vehicles.

Pup Tent Definition - We acknowledge a pup tent as a 1 x person tent that is occupied solely by an under 16 year old.

Smoking -Smoking/vaping is prohibited in all our buildings and accommodation.

Speed Limit/Vehicles - A strict speed limit of 5mph exists on the site at all times; drivers must have a valid driving license and current insurance. All roads should be used in accordance with the highway code. The movement of traffic between 11pm & 7am is prohibited. The driving from pitches to the toilet blocks is strictly forbidden. Electric scooters, segways' & hover boards etc are strictly prohibited on the Park.

Washing Up/Washing Lines - Dishes are to be washed in the washing up areas and must not be washed in the launderette or shower block hand basins. Please use the launderette facilities for the washing and drying of clothes. Washing lines and rotary lines are not allowed.

Bryn Gloch reserves the right to make any changes to the above terms & conditions without prior notice.